Support

There are several ways to get help when you are having problems with Propel.

Mailing Lists

In order to ask for support or help other users, use the Propel Users mailing-list:

 http://groups.google.com/group/propel-users

If you want to help with the development of Propel, or if you want to be informed of the upcoming features, subscribe to the Propel Development mailing-list:

 http://groups.google.com/group/propel-development

Both these lists are quite new because the lists moved to Google Groups in May 2009. However, you will find valuable information in the old mailing lists archives, now read-only:

•  Users list archives
•  Development list archives

Laslty, if you want to be informed of every possible movement in the Propel code, you can subscribe to one of the following lists, which are read-only, fed by Subversion and Trac hooks:

•  Propel SVN, all commits to Propel's subversion
•  Propel Issues, all activity in Propel tickets

IRC

The  #propel channel on irc.freenode.net is an informal meeting place for discussing new ideas, asking support questions, or just airing general frustrations with the PHP5 engine :)

Bug Reports and Trac Tickets

Browsing through tickets also helps a lot as you can find out if the issue you are experiencing is already known, or if someone had the same problem before and had it solved via the ticket system.

We also greatly appreciate user-contributed bug reports or feature requests. In order to do so, you must first ask for a Trac account in the users or development mailing-list. Take advantage of this mail to introduce yourself; other subscribers to the list will appreciate.

Once you have a Trac account, you can log in and create a new Ticket. However, there are a few rules you should obey before submitting a new ticket:

• Make sure the ticket has not already been submitted.
  Click on View Tickets and then All Tickets By Milestone (Including closed) to verify that your issue or feature request is not already in the database. Please also check if the issue or request is among the closed tickets, maybe it is not bug or has already been fixed/implemented in a newer version or the Subversion repository.
• Make sure the data you entered is correct
  Please check the data in the input form twice to be sure that all the information regarding component, milestone etc is correct. Also try to provide keywords if you can.
• Give good description of the problem
  This also includes the necessary steps to reproduce the problem!
• If you have a solution - tell us!
  This doesn't have to be code. We appreciate any help, code snippets, hints etc that can help us to resolve the issue.